Membership Information Sign In

Blog

00
POSTED ON
May 25, 2020

10 Tactics for More Effectively Measuring Your Customer Service ROI

Many companies put in huge investments nowadays to improve the customer service their staff provide. However, do they measure the ROI effectively? Learn more here.

   
00
POSTED ON
Apr 16, 2020

Tips on Leading Remote Teams

Some tips that may be useful for us during this time... click here to read a blog from Derek Good.

   
00
POSTED ON
Apr 02, 2020

8 Top Tips for Managing At A Distance

Managing a remote team of people can be a real challenge. Get some tips here.

   
00
POSTED ON
Mar 27, 2020

Aim Higher: Leadership during a time of crisis

A crisis is often completely unexpected. We can plan business continuity plans but we can't prevent a crisis. Leadership skills are required from everyone during these times. Read more here.

   
00
POSTED ON
Mar 10, 2020

When You Can't Control Anything Else, Work on Your Customer Service...

...and watch your Bottom Line grow! The quality of your engagement with your customers is an important factor as mentioned in this blog. 

   
00
POSTED ON
Feb 19, 2020

Aim Higher: The Power of Focus

Focus is one of the keys to success. Find out more by reading the blog of Skip Prichard here.

   
00
POSTED ON
Feb 05, 2020

How Using Social Media Can Get Better Customer Service

Everyone now uses social media as a way to get better customer service. It is a powerful tool that consumers use but need to also be wary of. Read more here.

   
00
POSTED ON
Jan 31, 2020

Proven Leadership Principles To Elevate Others To Success

This blog written by Skip Prichard shares some of the leadership insights he picked up interviewing author, John Eades. Read it here.

   
00
POSTED ON
Jan 16, 2020

Is the Virtual Contact Centre the Future?

Call centre or cost centre? To address this concern, here's a blog that discusses how companies are looking into the future of virtual contact centres. 

   
00
POSTED ON
Jan 07, 2020

How To Use Body Language and Words for Maximum Effect

Read this fascinating blog on motivation and body language. Click here.

   
00
POSTED ON
Dec 17, 2019

Seven Behaviours For Boosting Change Readiness

Every contact centre professional knows that change is constant in the industry. "When you change your mind, you change your habits. When you change your habits, you change your life." Read more of this interesting blog by clicking here.

   
00
POSTED ON
Dec 03, 2019

Leadership Lessons from Outward Bound

A sense of purpose is critical to a person's intrinsic motivation. This blog has insights on how important that is for a leader. Read more here.

   
00
POSTED ON
Oct 22, 2019

The Recruitment Experience: Expectations vs Reality

Madison, one of our sponsors, recently sent out a newsletter with this blog written by Kerrie Gregory, National Business Improvement Manager. It looks at recruitment as it was in the past and areas where they have identified opportunities for change. Read it here

   
00
POSTED ON
Oct 03, 2019

Can a Contact Centre Learn from Starbucks?

Personalised service, brand loyalty, exceptional customer service and core knowledge... factors that Starbucks has which every contact centre should offer... Click here to read this blog.

   
00
POSTED ON
Sep 12, 2019

Is Greed Destroying Your Soul?

Click here to have a read of this interesting blog and reflect...

   
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet