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2019 CCiNZ 10th Year Conference

2019 Conference Agenda

It is our 10th Year Anniversary so we will look back on the last 10 years in the contact centre industry and talk about what lies ahead in the next 10 years! We have a great line up of topics and speakers! Check out the Agenda below.

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Great Line Up of Speakers

For the 2019 CCiNZ Conference, we have a fantastic line up of speakers! 

Miriama Kamo, our keynote speaker, is an award-winning journalist, TV presenter and reporter. Click here to learn more about her.


Dr. Tom Mulholland is an expert on workplace stress, emotional control, productivity and psychoneuro-immunology! Read more about Dr. Tom by clicking here.  

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Terry Williams, a previous speaker at CCiNZ Conferences, is always in demand! He shares useful leadership tips and tools to embrace change. Click here to learn more about Terry.

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Our Contact Centre Panel have the following Contact Centre Managers: (Click here for their bios)

Julie Valencia, Paymark

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Amanda Bremer, Sky TV

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Bart Taylor, Protecta Insurance

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Rebecca Martin, Flexicards

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 Richard Fuli, Auckland University

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The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet